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I'm setting up a webhosting company at the moment, aiming for a September 1st opening. It's my first company, first steps into the hosting business (after having been a client for many years) and I'm doing insane amounts of research to learn the things I don't know yet.

I'd like to think I've covered almost everything I can think of, but one thing still irks and scares me a bit. What happens when my business is running smoothly, clients come in and everything is good. Then suddenly a client asks a question I don't have a clue about?

The last thing I want to do is give the client the impression that I'm some incompetent idiot. What would you do in such a situation?

[Scamp]

I can say that you need to be experienced enough in web hosting business in order to get a success.
As for recommendation, hostdone.com is a good place. their reseller hosting solutions are feature-rich and affordable.

Hope it will be nice info for newbies looking for a good host.